At URBEX, we are committed to providing a premium shopping experience that satisfies all our customers.

Below is our Exchange and Return Policy for your reference:

Exchange & Return Period

Customers have the right to exchange or return products within 14 days from the date of receiving the order.

Conditions for Exchange & Return

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  The product must be in its original condition and unused
  
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  All tags and original packaging must be intact and in good condition
  
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  The product will be inspected upon arrival, and once approved, the necessary procedures will be completed
  

Shipping Fees

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  If the exchange or return is requested due to the customer’s preference, the customer will bear the shipping costs
  
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  If the exchange or return is due to an error from our side or a product defect, URBEX will cover all shipping costs
  

Contact Method

You can contact us directly via WhatsApp to initiate the exchange or return process.

Refund Method

Refunds will be issued using the customer’s preferred method (bank transfer, Vodafone Cash, or any available payment method).

Refund Timing

Refunds will be processed immediately after the returned product is received and verified to meet the above conditions.